27 Nov 2014

Employees (and employers!) generally enjoy attending training courses, but if they don’t lead to desirable outcomes of behavioural / work practice changes they’re unarguably a complete waste of time and money. I planned and delivered ‘communications and relationship building’ training for a client last year. Alas, behaviour and attitudes have not noticeably improved as a result. When staff were confronted about this they all suggested that they should have some training. They were reminded that they had been offered that training, and had apparently enjoyed it. This is a not uncommon outcome – hundreds of thousands of dollars are spent every year on wasted staff training.

Training is not always the remedy for poor performance in the workplace, and can actually exacerbate poor performance. Think before you spend $$$'s!